Rental Policies

Please review our rental policies below. These terms apply to all reservations made with Coastal Vacation Rentals. Contact us at 833-854-4177 with any questions.

Administration Fee

An administration fee will be added to each reservation for processing and is non-refundable upon cancellation.

Advance Reservations

Reservations can be made up to one (1) year in advance, however rates, dates, and properties are not guaranteed. Rates, dates, and properties are subject to change without notice. A minimum payment of fifty (50) percent down per reservation is required at the time of booking the reservation. The advance payment is not a damage deposit.

Age Requirement

Coastal Vacation Rentals customary policy is no reservations will be made to students or singles under the age of twenty-five. However, we understand extenuating circumstances may apply, please contact one of our reservationists for specific information. For Spring Break information and booking requirements, please contact us. Parents must accompany their children under the age of twenty-five at all times. Non-compliance with these rules and regulations will result in immediate eviction with no return of any and all funds paid. In accordance with Florida State Statute 509.141, reservations made under false pretense are null and void and check-in will not be allowed. Coastal Vacation Rentals requires a copy of the primary renters Drivers License. Please contact a representative with any questions regarding this policy.

Beach Access, Boardwalks, Docks & Boat Slips

Our coast is vulnerable to adverse weather, which may alter topography from year-to-year. Therefore, Coastal Vacation Rentals does not guarantee nor advertise "Beach Access." Steps, docks, boat slips, and boardwalks may be missing and may not be replaced due to damage. The Department of Environmental Protection may prohibit the reconstruction of steps in narrow beach areas. When you secure your reservation, please ask your reservationist for beach access information from your selected home or condo. Likewise, the photos on the website may not accurately reflect the current design of beachfront steps, boardwalks, dune decks, docks, boat slips, or gazebos. No compensation of any sort will be issued regarding beach access, boardwalks, docks, and/or boat slips. In addition, the use of any of these is done so at your own risk, and Coastal Vacation Rentals shall be held harmless.

Beach Rules

Please make every effort to keep our beaches beautiful. Remove all umbrellas, chairs, and toys from the beach each day. Items left on the beach one hour after sunset or placed on the beach one hour from sunrise will be removed by Code Enforcement and may not be recoverable. Select beaches do not permit the use of tents, canopies, or personal umbrellas. Please consult the beach attendant or signage for additional regulations. Observe the warning flags posted at every public access for your safety.

Bicycles

Bicycles provided with a home, made available by a community, or rented from a vendor are used entirely at the guest's own risk and are subject to our Golf Cart & Bicycle Policy, which is part of these Rental Policies: Florida helmet and lighting laws apply, riders must follow all traffic and community rules, and the guest is liable for all damage, loss, theft, and associated costs. The Release of Liability, Assumption of Risk, and Indemnification in that policy applies to bicycles exactly as it applies to golf carts.

Cancellation

Guests will receive a 100% refund of all amounts paid if the reservation is canceled at least 30 days before check-in. Cancellations made within 30 days of the check-in date are non-refundable. For monthly reservations of 28 nights or more, cancellations must be made at least 60 days prior to arrival to receive a full refund; if canceled within 60 days of arrival, no refund will be issued. Refunds may be provided in the event of a mandatory evacuation issued by local authorities. For hurricanes or other natural disasters, refunds will be considered on a case-by-case basis depending on the situation and the extent of the impact on your stay.

Check-In, Check-Out Time

Check-in is 4:00 P.M. or later. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M., especially during high-demand seasons. Coastal Vacation Rentals makes it a priority to expedite this process, but will in no circumstances issue compensation for check-ins after 4 P.M. Check-out is promptly at 10:00 A.M. To avoid an extra cleaning charge: please wash the dishes, take out the trash, and leave the property in a neat and orderly condition.

Construction

Coastal Vacation Rentals cannot predict construction plans in the area and therefore, cannot be held responsible for any inconvenience. No refunds will be given in the event of nearby construction or on-site construction required by homeowner associations to preserve the integrity of the building or structure.

Elevators/Fireplaces

Residential elevators and fireplaces located in private homes are not available for guest use. Elevators offered in common areas in condo complexes are available to all guests. In no circumstances will Coastal Vacation Rentals offer compensation for disabled or inactive elevators in private homes or in condo complexes. Please contact a representative for specific property details.

Grills & Firepits

Private grills, community grills, and firepits are available at select properties as a courtesy, and are to be used solely at your own risk. Propane, charcoal, wood, and grilling utensils, as well as proper grill and firepit usage, are your responsibility. Coastal Vacation Rentals is strictly prohibited from refiling or replacing empty propane containers. Grills and firepits are not disassembled or deep cleaned in between guests. Homeowner Associations may prohibit and/or restrict grills and firepits. For details on availability and restrictions, please visit the individual page for your property.

Golf Carts & Low-Speed Vehicles (LSVs)

These terms apply to any golf cart or low-speed vehicle (LSV) that is provided with a home, or that a guest rents from a third-party vendor during a stay with Coastal Vacation Rentals. Golf carts and LSVs are motor vehicles: operating or riding in one can result in serious injury, property damage, or death. Guests use them entirely at their own risk. The complete rules for golf carts, LSVs, and bicycles are set out in our Golf Cart & Bicycle Policy, which is part of these Rental Policies.

Operators must be at least 21 years of age and hold a valid driver's license. Under no circumstances may anyone under 21, or anyone without a valid driver's license, operate a golf cart or LSV. The guest who signed the reservation is responsible for ensuring every operator in their party meets this requirement.

Standard golf carts are not street legal and may only be used within the community or association where the home is located. Street-legal LSVs may be driven only on roads posted at 35 mph or less and never on Highway 98, the beach or sand, dunes or native vegetation, nature trails, bike paths, or sidewalks. All traffic laws and community, HOA, and condominium rules apply, and some communities prohibit golf carts entirely; it is the guest's responsibility to confirm the rules for their home before use.

Passengers may not exceed the number of seats and seat belts on the cart, no child may ride on another passenger's lap, and children age five and under must ride in an appropriate car or booster seat (not provided). Operating a cart under the influence of alcohol or drugs, overloading it, or otherwise misusing it is strictly prohibited and will result in the immediate loss of golf cart privileges without refund.

Release of Liability, Assumption of Risk, and Indemnification. By reserving a home and by using or permitting the use of any golf cart or LSV, the guest, on behalf of themselves and every member of their party, invitee, and minor in their care, voluntarily assumes all risk of injury, death, property damage, and loss arising from the use of the cart, whether caused by the cart's condition, its operation, road or weather conditions, or the acts of any person. To the fullest extent permitted by Florida law, the guest releases, waives, discharges, and covenants not to sue Grander Enterprises, LLC, DBA Coastal Vacation Rentals, and its affiliates, owners, members, managers, employees, and agents, and the owner of the home (collectively, the "Released Parties"), from any and all claims, demands, causes of action, and liability of every kind, including claims based on the negligence of the Released Parties, arising out of or connected with the use of a golf cart or LSV. The guest further agrees to indemnify, defend, and hold harmless the Released Parties from any claim, loss, fine, or expense, including attorney's fees, brought by or on behalf of any person and arising from the guest's or their party's use of a cart. This release is a condition of the reservation, is binding on the guest and the guest's heirs, personal representatives, and assigns, and survives the end of the stay.

The guest is liable and responsible for all damage to the cart and all associated costs throughout the stay, including but not limited to damage, theft, lost keys or accessories, tickets, fines, citations, towing, and required charging or fueling. Coastal Vacation Rentals may charge the card on file for any such costs it incurs. Report any damage or mechanical issue immediately; no compensation is provided if a cart becomes unavailable or inoperable, and no refunds are given for weather or for issues that were not reported during the stay. Where a cart is rented from a third-party vendor, the vendor's rental agreement governs in addition to these terms.

Housekeeping Fee

A housekeeping fee will be added to all reservations, regardless of the number of nights booked. The fee will vary depending on the size of the property. Upon departure, and to avoid additional cleaning charges, we ask our guests to:

• Leave property in a neat and orderly condition.
• Put the dishes in the dishwasher and start the dishwasher cycle.
• Remove all garbage from the house and pool areas.

Indemnification, Venue and Governing Law

By placing a reservation payment, Tenant understands and agrees to the following:

Tenant understands and agrees that the Rental Property and Premises are owned by the Property Owners and not by Coastal Vacation Rentals and/or any of its agents, officers, directors, employees, members, homeowner associations, affiliated companies or representatives (collectively, "Indemnities"). Tenant further understands and agrees that third-party vendors have provided and may from time to time continue to provide services to the Rental Property and Premises or Activities for participation by tenants, including but not limited to beach service, bicycles, watersports, golf carts, workout facilities, in house dining, spa usage, and pool usage. Tenant hereby expressly agrees and understands that Indemnities shall not be liable to Tenants for the acts or omissions of (i) the Property Owners, or (ii) third party vendors operating on or adjacent to the Rental Property and/or Premises, whether or not such vendors act pursuant to a contract with Indemnities, and Tenant hereby waives and releases all such claims against Indemnities to the greatest extent permitted by applicable law. Tenant agrees to defend, indemnify and hold harmless Indemnities from and against any and all losses, damages to persons or property, injuries including but not limited to illnesses, the costs or expenses of any kind arising out of or relating thereto to the contraction of the coronavirus infection or COVID-19, occurring during or subsequent to the tenancy, causes of action, claims, demands and/or expenses, including legal fees and expenses whether or not a lawsuit is filed and including legal fees and expenses on appeal (collectively, "losses"), of whatever kind or nature arising out of or on account of, or resulting from or related to use or occupancy of the Rental Property and/or Premises by Tenants and their invited guests, that may occur before, during, or after the lease term. The foregoing limitations on liability and indemnification obligations shall include, without limitation, any and all losses arising out of Indemnities' own or sole negligent acts or omissions, except to the extent that such losses are caused by Coastal Vacation Rentals own gross negligence or willful misconduct.

Tenant further understands and agrees to defend, indemnify and hold harmless the Property Owners from and against any and all losses, of whatever kind or nature arising out of or on account of, or resulting from or related to (i) use or occupancy of the Rental Property and/or Premises by Tenants and their invited guests, and/or (ii) any act or omission of any third party vendor operating on the Rental Property and/or premises, except to the extent that such losses are caused by Property Owners' own gross negligence or willful misconduct.

The laws of the state of Florida, excluding its choice of law provisions, will govern this vacation rental agreement and any dispute that arises between you and Coastal Vacation Rentals. All claims, actions and disputes related to this vacation rental agreement, or related to any services performed pursuant thereto, will be brought solely in the federal or state courts located in Bay County, Florida, and by entering into this agreement you consent to exclusive personal jurisdiction of such courts and waive any objection as to inconvenient forum. This agreement is not legally binding until accepted by Coastal Vacation Rentals in the State of Florida.

The provisions set forth in this paragraph shall survive the expiration or termination of this Agreement.

Internet Access

Privacy & terms usage for properties with internet access. Users/guests may not use the internet access contained in or around Coastal Vacation Rentals Properties for malicious or unethical activity, including assessment of other people over the internet, or that violate federal, provincial, or copyright laws. This act in conjunction with the Digital Millennium Copyright Act. Any and all misuse that is reported will be dealt with swiftly. The guest that is listed on the reservation is ultimately responsible for the guest's/family member's actions during the duration of their stay. Advertised internet access is not guaranteed, and service is subject to service providers. No compensation will be issued for disruptions of service.

Method of Payment

When making reservations thirty (30) days or more in advance, the method of payment is by credit card (MasterCard, Visa, or American Express) for the reservation deposit. Remember that your final payment is due thirty (30) days prior to arrival. We will gladly accept personal checks for final payment if we have at least thirty (30) days to process the check. Accepted forms of payment are in U.S. funds only. For reservations made less than thirty (30) days prior to arrival, immediate payment in full is required by credit card (MasterCard, Visa, or American Express).

Minimum Night Stay

All rates are based on a seven (7) night minimum for advanced bookings. Reservations can be made for less than seven (7) nights; however, this is subject to each property and availability. Note that advance reservations typically rent Saturday to Saturday. Please contact one of our rental advisors with your exact dates.

Neighborhood Rules/HOA

Most homes located in residential neighborhoods are controlled by a HomeOwner Association. These associations have very strict rules that must be respected ie: limited parking, no commercial vehicles, no towels hanging from balconies, no golf cart rentals, garbage can retrieval, etc. Please contact a Coastal Vacation Rentals representative to insure compliance as most violations warrant a fine that the guest will be responsible for paying.

Noise Ordinance

Florida Statute 125.01 prohibits excessive noise at any time. Quiet time for all properties is 10:00 P.M. until 7:00 A.M., in conjunction with county ordinances. Please be considerate of your neighbors. Radios, stereos, and all other musical or entertainment devices will be played in compliance with the decibel level. The decibel levels cannot exceed fifty (50) decibels between the hours of 10:00 P.M. and 7:00 A.M. outdoors. Music played inside may not be heard outside of the property, with the doors and windows closed. At 10:00 P.M., all guests not staying at the property need to depart from the premises. Third-party noise issues should be reported to appropriate associations and local authorities. Coastal Vacation Rentals will not issue compensation for any noise disturbances.

Owner's Closet and Garages

Most properties have interior locked closets that are off limits to guests. Also, garages are considered "owner storage" and are off limits to the guest as well. Violation of this policy will result in additional charges under the Property Damage agreement.

Occupancy

All of our properties list maximum sleeping availability to maintain appropriate comfort (listed as "Sleeps" on the webpage) and property integrity. Any excess must be approved, or persons may incur additional expenses and/or possible eviction. Coastal Vacation Rentals Representatives are eager to assist in helping you find the most suited vacation rental for your family.

Security Systems & Exterior Cameras

Please note that some Homes, Condominiums, and/or Common Areas may be equipped with security systems, such as onsite security, alarms, and cameras. For details on a specific property, please ask a representative.

For the safety and security of our guests, owners, and properties, some of our properties are equipped with exterior security cameras and/or video doorbells. These devices are located on the exterior of the property only, such as at entrances, driveways, parking areas, garages, and outdoor common areas, and may record video and, in some cases, audio at any time. There are no cameras, recording devices, or monitoring devices of any kind inside the interior living areas of our homes. By booking and occupying a property, the guest acknowledges the possible presence of exterior security cameras and consents to being recorded while in the outdoor areas of the property. Guests may not disconnect, disable, cover, obstruct, relocate, or otherwise tamper with or interfere with any security or recording device; doing so may result in additional charges under the Property Damage agreement and/or eviction. If you have questions about the security devices at a specific property, please contact a Coastal Vacation Rentals representative prior to your stay.

Service & Emotional Support Animals

Coastal Vacation Rentals proudly welcomes our guest's service animals. A service animal is a "working" animal and is not considered a pet. Be sure your animal meets the mandatory requirements for an ADA Service Animal. You can find a helpful link here ADA.GOV to confirm you meet the guidelines. You will need the required ADA documentation with you at all times. Let us know you are requesting this special accommodation when you book, so it can be documented on your reservation. Coastal Vacation Rentals will not be responsible for fines or fees charged to you if we are not notified in advance of your stay.

Emotional Support Animals do not currently meet the ADA Guidelines as service animals and are subject to property restrictions and pet fee(s).

Smoke Detectors

All of our vacation rentals are equipped with smoke detectors. If you are hearing impaired, a hearing impaired smoke detector can be provided upon request.

Pet Friendly Properties

For an additional fee per pet, up to two dogs (25 pounds or less) are allowed at designated pet-friendly properties only. While outside, pets must be on a leash at all times. A person with a pet must collect and properly dispose of all waste. Any reservation made under false pretenses will be subject to forfeiture of any/all payments of rent and deposits, and the party will not be permitted to check-in. If the party has already checked in, they will be evicted and subject to additional cleaning expenses. Pets are not permitted on the beach.

Pool, Hot Tub, & Spa Policies

As the renter, you agree that you will use the pool, hot tub and/or spa at your own risk, and that Coastal Vacation Rentals will not be held responsible for the injuries sustained by you or your fellow guests or party members when using the swimming pool, hot tub and/or spa. You further agree that you will not permit any minor to swim in the pool, hot tub, and/or spa unaccompanied by an adult. Pool heat is offered seasonally between October and April, however, pools cannot be heated if the temperature is below fifty-two (52) degrees or above eighty (80) degrees. For an additional cost per day for most properties, the pool temperature will be set between eighty (80) and eighty-five (85) degrees. Pool Heat must be purchased for the entire/duration of stay and will be billed at the time of the request. Please contact a Coastal Vacation Rentals representative for details on the additional cost. In the event of a pool heat disruption, only the actual cost of the heat will be credited. Allow at least forty-eight (48) hours for the pool heater to heat the pool water to the set temperature. Hot Tubs in most rental homes are not operational unless designated in the property details. Homes offering a hot tub as an amenity may have restrictive times and additional fees associated. Please contact a Coastal Vacation Rentals representative for additional information.

Please Note: there are particular risks involved with using a pool, hot tubs, or spa. By using any pool, hot tub, or spa, you put yourself at risk of possible airborne or waterborne pathogens. If you or anyone in your party are at high risk, please contact a physician prior to any use of a pool, hot tub, or spa. It is important to read the information below to familiarize yourself with safety policies pertaining to the pool, hot tub, or spa use.

• No lifeguard is on duty. All persons who use the pool, hot tub, or spa do so at their own risk
• No running, diving, or rough playing
• No glass in the pool or hot tub area
• No food allowed in the pool or hot tub
• Enjoy the pool or hot tub from 7am to 10pm only
• Proper swimwear required
• Children in diapers must wear swim diapers at all times
• Shower before entering the pool or hot tub
• Do not swallow or ingest pool water
• No animals allowed in the pool or hot tub
• Keep all doors and gates adjacent to the pool, hot tub or spa locked to prevent unauthorized entry or entry by unaccompanied minors.
• Children under the age of 10 are prohibited from using the hot tub or spa
• Elderly persons, pregnant women, infants and those with health conditions including but not limited to diabetes, heart disease, high or low blood pressure should consult a physician before entering a pool, hot tub, or spa

Tampering with pool equipment may result in injury and/or a fine. All pool equipment must be operated by a licensed professional contracted by the property owner.

Community Pools

Community or condominium pools are not controlled or maintained by Coastal Vacation Rentals; therefore, Coastal Vacation Rentals cannot be held responsible for inconveniences resulting from the pool. No concessions will be provided for the lack of pool heat. Community Pool Heating is offered seasonally under the control of the managing associations. Dates may vary, contact a Coastal Vacation Rentals Representative for more information, or examine the individual property listing.

Property Damage

In order to provide our guests with the best vacation possible, we ask that all damages and/or maintenance items within the property be reported upon arrival to Coastal Vacation Rentals. Every effort will be made to correct items in a noninvasive, efficient manner. An active credit card is required to maintain the reservation and the integrity of the unit. By signing this agreement you waive your right to dispute any charges that are made to your credit card regarding this policy. Non-billing stipulations include:

• No damage to the property or theft.
• No violations of rental or association policies.
• Rental is left in a neat and orderly condition.
• All garbage is removed from the house and pool areas.

Coastal Vacation Rentals will do everything within its means to notify you of impending charges; however, Coastal Vacation Rentals reserves the right to bill the credit card for violations to the policy. Any legal dispute of the damages will be contained to the State of Florida and the County in which the rental property resides.

Smoking

Smoking is strictly prohibited in all Coastal Vacation Rentals properties. Coastal Vacation Rentals reserves the right to bill the credit card on file for violations to the policy. In condominium complexes, smoking and use of chewing tobacco may be prohibited in common areas, including the garage, walkways, pools, spas, and pool decks, as well as on private balconies.

Special Events

Special events are not permitted at most properties; however please contact a Coastal Vacation Rentals reservationist for available properties. An additional deposit and/or fee may be required based upon the event and property. Please note some events require permits and/or approval from the association, it is the responsibility of the guest to contact the corresponding representatives to ensure compliance.

Parties

No parties are allowed in any property managed or owned by Coastal Vacation Rentals. Violation of this policy will result in immediate eviction from the property.

Subletting/Subleasing

All reservations and the corresponding properties are strictly prohibited from subletting or subleasing and may not be reassigned or transferred to a third party. An attempt to do so will result in immediate cancellation of the reservation and forfeiture of all rental payments, deposits, and fees.

Rental Equipment/Furnishings

All vacation rental homes are privately owned properties furnished and equipped by its owner. As such, Coastal Vacation Rentals cannot make any changes to the furnishings or equipment provided by the owner. If you require special appliances or equipment, please bring them with you. Decor, style, and color will vary & furnishings are subject to change without notice. Under no circumstances are furniture, bedding, mattress pads, utensils or any other property supplied with the rental property to be taken out or transferred from one property to another; you will be charged to retrieve or replace rental home property that is removed from the home. Moving of furniture is prohibited; do not move furniture or otherwise remodel the home. You will be charged for the time it takes to move furniture and for any repairs of any damages caused by moving items.

Taxes

Florida sales tax varies and is configured according to each county. Taxes are subject to change and will be reassessed to each reservation. Guests are responsible for paying all applicable taxes in full prior to checking in.

Trailers, RV's, and Motorcycles

Trailers and RV's are not permitted at most of our properties due to homeowner associations and size. Also due to noise restrictions in some neighborhoods, Motorcycles may not be permitted. Please contact a Coastal Vacation Rentals representative for properties that allow them. Guest vehicles, trailers, and RV's are not authorized to park at Coastal Vacation Rentals offices.

Unit Access/Service Policy

Coastal Vacation Rentals reserves the Right of Entry. Due to limited "turn-around" times through peak season, unit access may be required during your stay to maintain unit maintenance, real estate showings, and/or inspections. Coastal Vacation Rentals will do our best to notify you of entry. Tenants are not required to be present.

Guest Screening

I give permission to the property manager to use a third-party to screen my identity and check criminal databases to confirm my reservation. Complete terms regarding the guest screening can be provided by the property manager. You may receive an email to complete your screening. Please check your spam inbox for this email and contact the property manager if you have any questions.